Cancellation Policy
Last updated: 1 July 2025.
1. Client Cancellations
Before Specialist hired
Close your job at any time with no charge.
After hiring — before work starts
Full refund within 3-5 business days.
After work has commenced
Partial payment to Specialist for work done. Remainder refunded to Client.
After confirming job complete
Payment is final. Raise a dispute before confirming if you have concerns.
2. Specialist Cancellations
Before Client accepts quote
Withdraw quote at any time with no penalty.
After Client accepts — genuine emergency
Warning noted on profile. Client receives full refund. First occurrence only.
Repeated cancellations (3 or more)
Account review and possible suspension.
3. Refund Processing Times
Refund initiatedWithin 24 hours
Appears on your account3-5 business days
Dispute-related refundsWithin 24 hours of resolution
4. Contact
Fixperts Support
support@fixperts.co.nz
Include your job reference number for faster processing