Terms of Service

1. About Fixperts

Fixperts is a digital marketplace operated by Rapid Digital Growth Ltd (trading as Fixperts), registered in New Zealand. Fixperts connects Clients who need trade services with independent Specialists who provide those services. Fixperts is a technology platform only — we are not a trade service provider, employer, or contractor.

2. Acceptance of Terms

By creating an account on Fixperts, you agree to these Terms of Service, our Privacy Policy, and any additional terms applicable to your role. You must be at least 18 years of age to use Fixperts.

3. User Accounts

You may only create one account per person. Accounts are non-transferable. You are responsible for maintaining the security of your account. Notify us immediately at support@fixperts.co.nz if you suspect unauthorised access. Fixperts may suspend or ban accounts that violate these terms or engage in fraudulent activity.

4. Platform Rules

• All payments must be made through the Fixperts platform. Off-platform payments are strictly prohibited.
• Contact details must not be shared through messaging before payment confirmation.
• Users must not engage in harassment, discrimination, or abusive behaviour.
• Users must not post false or fraudulent job listings or quotes.
• Specialists must hold all licences required by law for services they offer.
• Users must not create fake accounts or manipulate the rating system.

5. Payments and Escrow

All payments are processed through Stripe. When a Client hires a Specialist, payment is held in escrow until the Client confirms the job is complete. Fixperts charges Specialists a service fee on completed jobs; Clients pay exactly the quoted amount with no additional fees. Fees are non-refundable once a job is confirmed complete.

6. Off-Platform Transactions

Arranging payment outside Fixperts is strictly prohibited and constitutes a material breach of these terms. Both parties lose all platform protections. Fixperts may immediately and permanently suspend accounts found to be engaging in off-platform transactions.

7. Privacy and Personal Information

Fixperts collects and stores personal information in accordance with our Privacy Policy, the New Zealand Privacy Act 2020, and the Australian Privacy Act 1988. Client personal details are never shared with Specialists until the Client confirms job completion and releases payment.

8. Cancellations and Refunds

If a Client cancels before the Specialist commences work, a full refund will be issued. If work has commenced, a fair partial payment will be determined based on work completed. Once payment is released by the Client, it is final and non-refundable except in cases of proven fraud.

9. Disputes

If a dispute arises, either party may raise it through the Fixperts platform. Our admin team will review within 24 hours and make a determination based on evidence provided. Fixperts accepts no liability beyond the escrowed payment amount.

10. Limitation of Liability

To the maximum extent permitted by law, Rapid Digital Growth Ltd shall not be liable for any indirect, incidental, or consequential damages. Our maximum liability is limited to the value of the transaction in dispute. Nothing limits liability that cannot be excluded under the NZ Consumer Guarantees Act 1993 or Australian Consumer Law.

11. Governing Law

These terms are governed by the laws of New Zealand. Disputes are subject to the exclusive jurisdiction of New Zealand courts. For Australian users, nothing limits your rights under the Australian Consumer Law where those rights cannot be excluded by contract.

12. Contact Us